Compliments and complaints
At HMT, we take providng the highest standards of care very seriously across all our services. Your feedback is essential to help us celebrate success and continually improve.
Whether you have a compliment or a complaint, we want to hear from you.
Share a compliment
We welcome your positive feedback and encourage you to share your experiences with us. Compliments help us recognise and reward our teams for their dedication and hard work.
Raising a concern or complaint
If you have a concern or complaint, we are committed to addressing it promtly and thoroughly. We aim to resolve any issues to your satisfaction and use your feedback to improve our services.
Please find the relevant information for raising a complaint or sharing a compliment at our individual sites below:
- St Hugh’s Hospital
- Sancta Maria Hospital
- Coloma Court Care Home
- Marie Louise House Residential Home
- Norden House Care Home
Submit a complaint
If you would like to submit a complaint directly to HMT, please fill out our online complaint form. Our team will review and respond to your concerns as quickly as possible.