Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day is different? We're looking for a Customer Services Assistant to join our team and play a vital role in supporting patients, consultants and colleagues throughout the inpatient and surgical booking journey.
As one of the first points of contact, you'll provide a professional, compassionate and efficient service, ensuring every patient receives an outstanding experience from their initial enquiry through to their admission.
As a Customer Services Assistant, you will:
- Create and manage inpatient and surgical bookings using our Patient Administration System (PAS).
- Deliver high-quality customer service through clear, accurate and compassionate communication.
- Respond to patient enquiries promptly, professionally and courteously.
- Work closely with consultants and their secretaries to coordinate schedules and ensure diary commitments are effectively managed.
- Liaise with clinical and non-clinical teams to maintain accurate and up-to-date theatre schedules.
- Monitor patient pathways, ensuring all departments review patients within required timescales and following up where necessary.
- Process patient payments accurately and efficiently when required.
At the Healthcare Management Trust, we are obsessed with achieving our Vision, “to be the most innovative and best quality provider o niche health and social care services.” Our Purpose is, “to make every contact count, ensuring every resident and patient receives the best possible experience and outcome.
We aim to provide services which value collaboration and place our residents, patients and people at the heart of all we do. We will always do the right thing for our residents, patients and people. We will be outwardly connected to the most innovative practices and service offerings in the market. We will do things differently and will be bold with our ambition to change things for the better.
We are passionate about what we do and so are our people. Bringing their most authentic selves to work and seeking joy and fun in what we do. We will deliver care and clinical interactions compassionately and tailor them to individual needs.” We achieve this by living our business Values each and every day:
- We are caring
- We are enterprising
- We are resourceful
- We are authentic
- We are accountable
Our benefits include:
- Competitive pay
- Private Medical Insurance
- Employer pension contribution
- Wellbeing support
- Long service awards
- Cycle to work scheme
- Recruitment referral scheme
- Continuous learning
- Career progression
- Flexible working options
- 27 Days Annual Leave (Plus Bank holidays)
- Enhanced Maternity Pay
We're looking for someone who:
- Has excellent customer service and communication skills.
- Is organised, accurate and able to manage multiple priorities.
- Enjoys working as part of a collaborative team.
- Can build positive relationships with patients, consultants and colleagues.
- Has strong administrative and IT skills.
- Is confident handling confidential information with discretion.
- Remains calm and professional in a busy environment.
- Previous healthcare administration, medical bookings or patient services experience is desirable but not essential, as full training will be provided.
If you're looking for a rewarding customer service role where you can make a positive impact every day, we'd love to hear from you.
Apply today and become part of a team dedicated to delivering exceptional patient care and service.
HMT reserves the right to close this vacancy early. We therefore encourage early applications.
Following the closing date, you will only be contacted should you be shortlisted for interview.
This post subject to Disclosure and Barring Services Disclosure.
